Commissioner inaugurates integrated call centre for Municipal Services
Launches new complaint number 01722787200
Chandigarh, September 21:- Sh. K.K. Yadav, IAS, Commissioner, Municipal Corporation Chandigarh-cum-CEO-Chandigarh Smart City Ltd. today inaugurated an integrated call center for all Municipal Services of Chandigarh and launched new complaint number 01722787200.
Ms. Prabha Goyal, General Manager, Bharat Electronics Limited, Panchkula, Sh. Anil Kumar Garg, Additional Commissioner-cum-Additional CEO, CSCL, Sh. N.P. Sharma, Chief General Manager, CSCL and other officers were present during the launch.
The Commissioner said that this call center shall be the part of Integrated Command and Control Center which is being developed by Bharat Electronics Limited. This center shall cater to services like grievance management, online building permissions and other municipal services.
He said that the request given to this call center shall be allocated to the field officers in real time and the complainant shall receive an SMS on their registered mobile number with the unique ID of the complaint, which can be further used for tracking of their complaint.
The Commissioner said that citizens can also reopen their complaints in case the service given to them was not complete. Also, in case the complaint is not attended by the field officers, the complaint shall be automatically escalated to the higher officers. This shall make governance more effective and accessible in the city.
With the launch of new complaint number, all the previous complaint numbers, which are being used for grievance redressal form including 155304 have been closed and only 01722787200 will be now functional. The call centre will operate 24×7 with trained staff.
